Privacy Policy

Hap2py is committed to keeping your information secure and protected. This privacy policy explains how we collect, use, disclose and secure your information. Our privacy policy applies to information we collect from you but does not apply to information collected by third parties.

By using our website, you have read, understood, and agreed to our privacy policy. We reserve the right to update or modify the privacy policy without prior notice and we encourage you to review the policy each time you access the website.

The definitions are set as below:
(a) “Hap2py,” “We,” “Us,” and “Our” means Hap2py Sdn. Bhd. and“Website”).
(b) “You” and “Your” means users on the website.
(c) “Services” means lending and borrowing.

User Information

To create an account, you must provide the necessary information as part of our customer identification process. Some information is mandatory while others are optional and we may share certain information with third parties. The information includes:
(a) Registration date.
(b) Transaction history.
(c) Name, email, contact number, gender, date of birth, address, etc.
(d) Location data, mobile device data, etc. (e) Unique identifiers (username, password).
(f) Social media (Facebook, Twitter, LinkedIn, etc) that are linked to the account.
(g) Email materials or telephone conversations.
(h) Specific details as required under applicable law.
(i) Aggregate data (page view, page navigation, page interaction, etc).

By registering an account, you have agreed to be contacted by us via email, text messages, WhatsApp, or telephone. You shall consent to the use of pre-recorded, artificial voice messages or automatic dialling devices under the number associated with your account.

The information we collect depends on the products and services we offer on an ongoing basis. If you do not allow us to collect the information we request, we may not deliver our services effectively. All information (including sensitive details) provided is voluntary.

Third-Party Sharing

We will ensure that your information is not shared with the public and the transactions are confidential. If we use any third parties for transaction purposes, we will make sure that confidentiality is maintained with third parties.

We may share your information with affiliates as joint marketing campaigns. Additionally, your data will be transferred during negotiations for a merger, consolidation, acquisition, or strategic alliance.

Information Protection

We maintain the security, confidentiality, and integrity of your information. We store customer data on AWS cloud servers to reduce the risks of loss, misuse, unauthorised access, and alteration. Some of the safeguards we use are firewalls, SSL data encryption, and access authorisation controls.

In addition, your information on the servers can only be accessed by selected personnel but you understand that there’s no guarantee that data transmission over the Internet will be completely secure. We assume no liability for data leaks due to transmission errors, unauthorised access, or omissions beyond reasonable control.

Information Choices

You can access information by logging in to your account. To protect your account, you should not divulge your password to anyone. You are responsible for any person using your account.

Tracking Devices & Cookies

Hap2py uses cookies to personalise your web browsing experience. We may use cookies in situations such as:
(a) To allocate an identification number to your internet browser.
(b) To make our website more user-friendly.
(c) To determine if you have previously visited the website.
(d) To track and report on website and online campaign performance.
(e) To identify other pages or third-party websites you have accessed.
(f) To detect fraud and for security purposes.

Contacting Us

Please contact us at [email protected] if you have questions about our privacy policy or if you believe that Hap2py has not complied with its policy.

If you are reporting a noncompliance policy issue, please provide as many details as possible without disclosing sensitive information about you.